
The Front Office Operations course is a core component of the Level 5 Catering & Accommodation / Housekeeping & Accommodation programme under the CDACC modular curriculum. It equips learners with practical and theoretical skills required to manage and operate the front office of hospitality establishments efficiently. The course emphasizes professionalism, guest satisfaction, and operational efficiency, combining classroom learning, simulation labs, and real-world practical attachment.
Course Objectives
Upon completion of this course, learners will be able to:
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Perform front-office duties including guest registration, check-in, and check-out processes.
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Handle reservations, room allocations, and billing using manual and computerized systems.
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Deliver excellent guest services by addressing inquiries, requests, and complaints professionally.
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Maintain accurate records and reports while observing confidentiality and ethical standards.
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Apply communication, customer-care, and interpersonal skills in diverse hospitality environments.
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Demonstrate competence in practical front-office operations through industrial attachment or simulated exercises.
- Teacher: WINNIE CHEPNGENO
